We are seeking a skilled IT individual to provide first tier end-user support for computer, application, telephone and office automation services for all systems and users in all County departments.

Responsibilities:

• Serve as the first point of contact for IT support within the County.
• Respond to end-user requests for remote or in-person hardware and software assistance.
• Escalate issues to a higher support tier as required to ensure resolution. Continue to track incidents until resolved.
• Create promptly and maintain accurately written records of all activity using County tracking systems.
• Document procedures used to resolve processes.
• Install, repair, or replace all computer, telephone, and network equipment according to department best practice or as directed.
• Install productivity and application software consistent with County standards Perform preventive maintenance on all equipment in accordance with department best practice.
• Monitor endpoint health including backups, anti-virus status, and DNS filter operations.
• Monitor availability of all County data and telephone resources, computer-based services, and LAN/WAN operation.
• Assist in testing new hardware and software before full-scale installation.
• Maintain an up-to-date inventory and location log of all equipment using department systems.
• Monitor computer supply inventory; requests additional inventory as necessary.
• Maintain strict confidentiality of sensitive information.

Qualifications:

• Basic knowledge of endpoint computer operation. One year of related experience or equivalent combination of education, certifications and experience is preferred.
• Working knowledge of current Windows operating systems in desktop environments
• Basic knowledge of IP networking and protocols and principals and LNA/WAN operation
• Ability to use simple tools and electronic test and diagnostic equipment necessary for routine maintenance and repair of hardware
• Ability to work as a team member to support departmental goals
• Ability to recognize and act in accordance with department priorities in both routine and emergent situations
• Ability to be resourceful, work with minimal supervision when appropriate, and manage time effectively to ensure that deadlines are met
• Ability to communicate effectively both verbally and in written form, both with end-users and within the department chain of command.

If you are a proactive problem-solver with a passion for technology and a strong customer service orientation, we encourage you to apply for this exciting opportunity to contribute to our IT team.  Send resume to rhummel@co.cheshire.nh.us