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IT Support Technician
We are seeking a skilled IT individual to operate & maintain computer applications, telephone and office automation services for all systems and users in all County departments.
THIS IS NOT A HELPDESK POSITION!!!!
Responsibilities:
- Install, repair or replace all computer, telephone and network equipment according to department best practice or as directed
- Install productivity and application software consistent with County standards
- Perform preventative maintenance on all equipment in accordance with department best practice
- Monitor endpoint health including backups, anti-virus status and DNS filter operations
- Monitor availability of all County date and telephone resources, computer-based services, and LAN/WAN operation
- Assist in testing new hardware and software before full-scale installation.
- Maintain an up-to-date inventory and location log of all equipment using department systems.
- Monitor computer supply inventory; requests additional inventory as necessary.
- Document procedures used to resolve processes.
- Maintain strict confidentiality of sensitive information.
- Serve as a point of contact for IT support within the County.
- Respond to end-user requests for remote or in-person hardware and software assistance.
- Escalate issues to a higher support tier as required to ensure resolution. Continue to track incidents until resolved.
- Create promptly and maintain accurately written records of all activity using County tracking systems.
- Qualifications:
- Basic knowledge of endpoint computer operation.
- One year of related experience or equivalent combination of education, certifications and experience is preferred.
- Working knowledge of current Windows operating systems in desktop environments
- Basic knowledge of IP networking and protocols and principals and LAN/WAN operation
- Ability to use simple tools and electronic test and diagnostic equipment necessary for routine maintenance and repair of hardware
- Ability to work as a team member to support departmental goals
- Ability to recognize and act in accordance with department priorities in both routine and emergent situations
- Ability to be resourceful, work with minimal supervision when appropriate, and manage time effectively to ensure that deadlines are met
- Ability to communicate effectively both verbally and in written form, both with end-users and within the department chain of command.
Submit resume and cover letter to IT Director, Robert Hummel at rhummel@co.cheshire.nh.us
Robert Hummel
IT Director
