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Care Coordinator – Claremont & Keene

Job Summary

The Care Coordinator facilitates a family-centered planning practice for youth and their families who are managing significant mental health challenges. This family-centered approach is based on the System of Care values of being family-driven and youth-guided, community–based, culturally and linguistically competent, and trauma-informed. 

Job Responsibilities

  • Assists youth and family in identifying natural supports and community-based opportunities and activities (e.g. sports, arts, clubs, and volunteerism) that nurture strengths, skills, and resilience, and provide support for youth and family to be fully engaged in their community.
  • Establishes a working relationship with the youth and family.
  • Maintains a caseload of 8-10 families and coordinates and facilitates weekly wraparound planning and monthly team meetings.
  • Engages family in New Hampshire Wraparound process to identify their unmet needs, functional strengths and individual supports that are vital to improving the daily functioning.
  • Develops and supports a family-based Plan of Care in accordance with New Hampshire Wraparound.
  • Coordinates and monitors service between agencies to meet the identified individual needs.
  • Adheres to the New Hampshire Wraparound Model to maintain the highest fidelity in service to those values and principles. Obtains NH Wraparound certification within 18 months.
  • Ongoing coaching, video recording, and evaluation feedback.
  • Enters all appropriate case specific information into the data system.
  • Must be independent, organized, flexible, reliable, creative, and work collaboratively as part of a team.
  • Adheres to ethical, Medicaid required reporting, and confidentiality standards as required by state laws and New Hampshire Wraparound standards.

Qualifications/Education/Training

  • A minimum of a Bachelor’s degree from a recognized college or university in related field.
  • A minimum of two years’ experience, in health care, social services, behavioral health care, social work, human services, or education, and preferably with care coordination experience.
  • A high school diploma or equivalency; and a) was a participant in, or is a direct caregiver, or was a direct caregiver of an individual who received services from the public child and family-serving system; and b) meets the training and certification requirements for the care coordinator.

Other Duties and Responsibilities

  • Adheres to County and program policies and procedures.
  • Extensive regional travel.
  • Occasional long-distance travel both in state and across New England.
  • Occasional attendance at out-of-state conferences may be required.
  • Flexibility to work occasional nights.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer and standing, bending and moving.
  • Must be able to lift up to 15 pounds at times.
  • The ability to complete assignments in different environments including client homes and public environments.
  • Must be able to get in and out of vehicle multiple times per day, as well as in and out of client homes and/or community meeting spaces.
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